California Association of Community Managers

In the Boardroom

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In The Boardroom

In an ongoing effort to provide solutions to critical member needs, CACM offers the "In the Boardroom" feature article in our quarterly Vision magazine. These articles are intended to provide key trends, tips and practical advice to assist managers and their association clients with meeting, conduct and governance issues in their boardrooms.

We encourage our manager members to print any applicable "In the Boardroom" articles and include them in their next board packet. Browse the following categories:

Board Member Leadership

The Makings of a Great Board Member (Spring 2016)
What are the characteristics that make for a great board member? There isn't a prescribed checklist of skills, expertise or experience. There are no absolute requirements to look for on a resume. So, what factors should be included in putting together a description of the dream candidate for an association board?

Finding Your Rhythm (Fall 2015)
A successful board of directors is like a symphony: while each person brings a unique voice to the group, the collective sound is characterized by harmony and an eloquent rhythm. Conflict in the boardroom can interrupt the associations rhythm. Learn how to embrace new perspectives and rely on your community association manager to be your conductor.

The Agenda for Sustained Board Success (Summer 2014)
As a fiduciary for your association, you are directing and overseeing the operations of an entire corporation. At times your directorship may seem like an overwhelming full-time job, one where you are expected to complete all your duties in your free (volunteered) time. Learn how these basic strategies can help lead to sustained board success.

Board Leader Tips for Big Picture & End Results (Winter 2013)
Whether you are a newly minted board member or a seasoned hand, the ongoing tasks of the association can occupy all your allotted time. You may go to board meetings and find your energy taken up with small decisions. But what you really want to do is accomplish something larger. This article will give you tips to ensure your term in office is as effective as you hope it will be.

Set the Tone for Teamwork in Your Association (Summer 2013)
All too often, homeowners, the board, and/or management can develop a relationship based on conflict and frustration. By working together, the board and management can instill a sense of understanding and respect within the associations they manage and serve. This article provides tips to encourage teamwork and productivity between board members and management that will extend to the membership.

Board Member Conduct (Fall 2010)
If board member candidates understand the basic ground rules of true community service and civic duty before being elected, they also understand they must hold themselves to a higher standard. An effective code of ethics will empower board members, both individually and collectively, to practice loyalty, commitment and trust.

Lead With Integrity (Fall 2007)
Good leaders stand up for their values when faced with tough decisions. Good business includes teaching, coaching and mentoring those who need it. Discover a few guiding principles that will steer anyone toward good decisions when facing large and small dilemmas in the workplace.

Building a Strong Board (Spring 2005)
A reminder on the key traits of exceptional boards, this article can be used as an introduction to board training and discussions on governance issues, as well as discussions on board roles.

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Board Roles

Directors, Officers and Board Members (Winter 2009)
It's important that boards of directors understand their job is one of governance -- not management. Effective boards govern; ineffective boards manage, or at worst micro-manage the community manager and other contractors on the property. This article clarifies the roles of board members, directors and officers in the community association.

Who's Who and What Do They Do? (Spring 2006)
This article provides insight into the various activities of officers, board members/directors and committees for a community association. For example, can a director be an officer or can an officer be a director? The article provides clarification on the duties and responsibilities for each of these roles, information on how often the board should meet and insights on the importance of committees.

Understanding Fiduciary Duty in the Boardroom (Fall 2005)
Use this article to explain the importance of the board members' and director's fiduciary duty. This article is a perfect segue into the Board Member Code of Ethics.

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You Get What You Pay For...Really, You Do (Fall / Winter 2016)
Find management businesses you can trust and respect for their quality. Are they a little more expensive? Good. Your fees will fund the excellence they are injecting into your community.

Hello, please allow me to introduce myself (Summer 2016)
A virtual walk with a community manager through a day of work is bound to be exciting, challenging and quite unpredictable. 

How Your Community Manager Helps Manage Your Wealth (Winter2015)
Community managers are expected to have knowledge in more fields than the average person deals with in most of their lives. How do they gain and maintain that knowledge and expertise, and how can you be sure they have it?

Its a Kind of Magic: Creating the Illusion of the Impossible (Summer 2015)
Do you ever wonder how your manager gets it all done? Magicians/managers may appear to predict a clients needs, but it just takes attention to detail and planning – not mindreading – to stay ahead of the game. A good manager has a strong team behind him or her and an efficient board – no rabbit needed.

Steer Clear with a Professional Manager at the Helm (Winter 2014)
A homeowners association is a business and a business needs to be managed. Oftentimes, when accepting the role of board member, you are put into a boat on a fast-moving river without oars and told to navigate as best you can. For this reason, an HOA board of directors is smart to take on a professional manager as an ally and expert in management of their business.

3,000 Minds Are Better Than One (Fall 2014)
What does it really mean to work with a California-certified community association manager who is a part of the California Association of Community Managers (CACM)? It means that he or she has an extensive professional network to collaborate with, which will provide great benefits for you and your association.

Hiring a Certified Manager (Spring 2014)
For most Americans, our most valuable asset is our home. Since more than 14 million Californians own and live in a common interest development (CID), it would only make sense to place your most valuable asset in the hands of a qualified professional. Learn how it benefits you to hire a California Certified Community Association Manager.

An Expert Community Manager is a Dream Come True
(Spring 2013)
You may not realize that your community association manager is an incredible resource of information and skills. In fact, one might say a community association manager offers services and guidance similar to an attorney, bookkeeper, project manager, secretary, compliance officer, collection agent and answering service. But, imagine if you had to pay all of those professionals separately – what a nightmare!

The Importance of Certified, Accredited Community Management Professionals (Winter 2011)
CACM offers a certification program for managers (CCAM) and an accreditation program for management firms (ACMF) who want to achieve a higher standard in community association management. Learn more about these programs, their standards and their requirements, as well as how to find a CCAM or ACMF for your association.

Hiring the Polished Professional (Spring 2011)
Associations are better managed when managers are educated on state-specific laws and operate with standards of practice and ethical behavior. This article includes key elements board members should utilize when hiring a polished, professional community manager or management firm.

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Castles, Kingdoms & Community Associations (Fall 2013)
Throughout time, mankind has fortified and maintained his castle to protect himself and his kingdom from invading forces. The modern-day community association is no different in that it requires proactive maintenance and a steady investment of time and funds. By fortifying your home (i.e., your greatest investment) with proper maintenance, your property values will increase and the entire association will be stronger and more secure.

Top 10 Things Board Members Should Know (Fall 2011)
Board members need to understand what the association is required to do and ensure that those requirements are being met for the benefit of all homeowners. The most effective way to do this is to retain a certified manager for the association; however, if the board has decided to go it alone, be aware of these must-do items.

The Association Directory (Spring 2011)
Board members are often asked to create a resident directory for members of the community. On the surface, a printed directory may seem like the most logical way to go. But, there are some alternatives that may be a better fit for your community.

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Policies & Planning

Communicating the Message of Membership Value (Fall 2012)
Unlike many homeowners, association board members have a greater understanding of what the association is responsible for and how it operates. This article offers ways to convey the value of membership to your homeowners, as well as how to encourage them to actively participate in the community.

Policy Governance (Spring 2010)
Boards should be using a framework that guides them in decision-making, and Policy Governance® is a viable framework. Discover how implementing this governance model and focusing on ends statements can improve the efficiency of the board and association management.

Board Policies and Resolutions (Fall 2006)
Board policies and resolutions are the guides for board actions and results. This article provides the manager with reasoning that can be used in explaining the long-term purposes behind creating good policies and resolutions. The article also provides board members with an introductory list of policies and resolutions to consider.

Meeting Your Objectives (Summer 2005)
Implementing a planning process is the key to defining objectives and creating a cohesive and positive board culture. This article explores strategies that will assist a board in reaching the end goal of one voice through successful teamwork.

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